Shipping
• How can I determine how much my shipping will be?
• Will you ship to my P.O. Box?
• Will you ship to an APO/FPO address?
• Can I stop by and pick up my item?
• Will I get notified when my item ships? Will I receive a tracking number?
• Why doesn't the tracking number tell me where my package is?
• Your item description said my purchase would ship immediately, but it has been a week and my item hasn't arrived. What gives?
• Why is delivery of my international order taking so long?
• What happens if my order is never received?
• I need my item tomorrow, what can I do?
Returns and Exchanges
• How do I make a return?
• How do I make an exchange?
• Why are some items non-returnable?
• I liked my boots when I opened the package, but now that I have worn them a few times, they hurt my feet. Can I still return them?
• I opened my package, and you sent me a different item than I had purchased – what should I do?
• I returned my item and the tracking number says you received it yesterday. When will you credit my account?
Product Questions and Definitions
• What denier nylon are your products made from?
• What is Rip-Stop?
• What is Twill?
• What is NYCO?
• Why are some items called coyote tan and some desert tan, desert or khaki?
• What does MOLLE stand for?
• What does ECWCS mean?
Company Questions
• How long have you been in business?
• I can't find an item in your store. Will you special order it for me?
• Do you do custom manufacturer?
• Will you embroider a piece of your gear for me?
• Do you offer volume discounts?
Shipping
How can I determine how much my shipping will be?
Our shipping costs depend on two things: Your geographical location and the weight of the items you purchased.
There is a shipping calculator on each product page that will give you the cost for shipping that specific item.
If you buy multiple items, the most accurate estimate will be found on the shopping cart. Look for the "Get Estimates" button under the subtotal. The estimate provides the lowest cost shipping option. Faster services, such as UPS 2nd Day Air are available during checkout.
Will you ship to my P.O. Box?
Yes, we are glad to ship to P.O. Boxes. Please select First Class Mail, Priority Mail or Express Mail as your method of shipping because UPS does not delivery to a P.O. Box. If you provide a P.O. Box address and request UPS shipping, your order will be delayed.
Will you ship to an APO/FPO address?
Of course! We are happy to support our troops and civilians in the field. Please select Priority Mail as your shipping option and note that at this time UPS does not service APO addresses.
Can I stop by and pick up my item?
Yes, we have a storefront in Durham, N.C. and are happy to have customers stop by to shop or pick up their eBay items during working hours. Please contact us via e-mail or phone (919-384-9760) to make arrangements and for directions. We accept credit cards and cash on site. PayPal payments must be made ahead of time.
Will I get notified when my item ships? Will I receive a tracking number?
Yes, assuming that you provided a functional e-mail address and you selected a shipping method that uses tracking (generally everything except First Class Mail), we will inform you when your item ships.
Look for an e-mail from us or from UPS with tracking information. These are usually mailed the night after your item has shipped, but some are delayed until the next morning.
Why doesn't the tracking number tell me where the package is?
UPS has point-to-point tracking that traces your package from the time it is picked up until it is delivered to you. Their tracking system will project when the item is scheduled to arrive and will note delays or problems. If it shows that it has left one location, then it is in transit to the next.
The post office tracking system, while much improved over the past two years, does not provide this level of tracking. For most domestic packages, your USPS tracking number is actually a delivery confirmation number. It does not provide point-to-point tracking of your package, only confirmation of delivery after the fact. Tracking of international postal packages is often worse, except for Express Mail International which may tell when your item left the U.S., when it entered customs, etc.
If you want better tracking and security, select UPS shipping during checkout.
Your item description said my purchase would ship immediately, but it has been a week and my item hasn't arrived. What gives?
First, did you pay via a PayPal eCheck? If so, we will not ship your order until the eCheck clears. This is usually four to five business days, more for international customers. Payments that are made with funds already in your PayPal account or are funded by credit card do not face this kind of a delay.
Second, please keep in mind that most carriers do not deliver or pick up on weekends or holidays. Also, severe weather disturbances may delay delivery. All shipping time estimates are given in business days, which do not include weekends and holidays.
Depending on where you live, it usually takes two to five business days for Priority Mail and two to seven business days (a week) for UPS delivery. International orders take even longer (see the shipping time chart in the next answer, below).
How quickly you receive your item once it ships depends on the shipping service you selected and where you are located. We are based on the East Coast, so the further west you live, the longer it will take to be delivered, especially for UPS.
Approximately 50 percent of the population is within two days of us by UPS ground, including major population centers such as Atlanta, Chicago, Detroit, Indianapolis, Miami, New York, Philadelphia, and Washington, D.C.
Why is delivery of my international order taking so long?
International shipping methods usually break down into two categories: slow and cheap or fast and expensive. If you chose fast and expensive (USPS Express Mail International or UPS Worldwide Express or Expedited) your item should arrive in a week, often less. If you chose First Class Mail International or Priority Mail International, it will usually take at least two weeks, sometimes as long as four weeks.
If an item is late, our best advice is to be patient as customs clearance in some countries can result in long delivery delays. Right now, orders to Canada and Great Britain are usually held up several days in customs while postal orders to Italy can sometimes be delayed by several weeks.
Once we ship an item, we no longer control it. We may be able to track it, but we can't do anything to get the carrier to deliver it any quicker. If your item shipped via mail, we recommend contacting your postal service with the tracking number we provide. They may be holding the package to collect customs duty and applicable taxes.
The following delivery times are estimates based on our experience and may differ from carrier claims or your actual experience. These estimates include one day for order processing, packing and shipping in our warehouse.
| Domestic (lower 48) |
Business Days from Payment to Delivery |
| Priority Mail |
2 to 5 days |
| First Class Mail |
2 to 6 days |
| UPS |
2 to 8 days |
| UPS 3 Day |
4 days or less |
| UPS 2nd Day Air |
2 or 3 days |
| UPS Next Day Air |
1 or 3 days |
| |
|
| Alaska, Hawaii |
|
| Priority Mail |
3 to 5 days |
| UPS 2nd Day Air |
2 or 3 days |
| Guam, Marshall Islands |
4 to 7 days |
| |
|
| APO/FPO |
|
| Priority Mail |
5 to 14 days, usually a week or less for established bases, long for FOBs. |
| |
|
| Canada |
|
| Priority Mail International |
One to Two weeks |
| First Class Mail International |
One to Two weeks |
| Express Mail International |
3 to 7 days |
| UPS Standard |
5 to 10 days, requires payment of brokerage fee on delivery. |
| UPS Worldwide Express |
3 to 5 days |
| UPS Worldwide Expedited |
5 to 7 days |
| |
|
| International Customers |
|
| Priority Mail International |
10 to 20 days |
| First Class Mail International |
7 to 18 days |
| Express Mail International |
5 to 8 days |
| UPS Worldwide Express |
3 to 5 days |
| UPS Worldwide Expedited |
4 to 7 days |
What happens if my order is never received?
Occasionally, packages are returned to us as undeliverable. Should this happen, we will contact you via e-mail and give you the option of having it re-shipped or treated as a return. If we made an error, we will re-ship the item. If you provided an incorrect or incomplete address then we have to pass all shipping charges (including UPS fees for returns) on to you. So please use a correct and full address.
If an item is lost, UPS generally investigates and pays for claims in 7 to 12 days. The post office can take forever and most packages do not qualify for claims.
I need my item tomorrow, what can I do?
If you are desperate and need quick delivery, call us at 877-413-2837 or 919-384-9760 and we will do our best to expedite your order and jump you to the front of the line. The earlier you call, the more likely we will be able to accommodate your request.
Returns and Exchanges
How do I make a return?
We're confident of the products we offer, but if for some reason you are dissatisfied with your purchase, just send it back within 30 days for a refund. No need to get an RMA number, simply fill out the form that is in your package and ship it and your item back to us to the address on the form. Please allow up to a week to process your return and refund your account. All refunds are issued via the same method you used to make the payment. Shipping and handling is non-refundable. Return shipping is your responsibility.
Please note: Returned items must be in new condition with original tags and suitable for resale. Some items, such as underwear, are non-returnable. Please see our full return policy for more details. Buyer is responsible for all shipping costs, which are not refundable. Please see the full return policy for requirements and exceptions.
How do I make an exchange?
If your item doesn't fit or you want another color, you have 30 days to send it back and request another item. All we ask is that you pay the shipping and return the item in new condition, fit for resale.
Please note: Some items, such as underwear and body armor, are non-returnable and cannot be exchanged. Buyer is responsible for all shipping costs, which are not refundable. Please see the full exchange policy for requirements and exceptions.
Why are some items non-returnable?
The vast majority of the items we sell are returnable. When an item is non-returnable, it can be for one of several reasons: Some items, such as swimsuits and underwear, cannot be returned due to various state or federal laws. First aid kits cannot be returned because our customers need to be confident that it is new and untampered with. Some items, such as gas masks and body armor, are non returnable because we do not want to sell used gear. (Would you trust your life to a gas mask or body armor that we cannot certify as new?) We don't want to take that risk or assume that liability.
I liked my boots when I opened the package, but now that I have worn them a few times, they hurt my feet. Can I return them?
We have a relatively generous 30-day return policy, but the item has to be in new condition, in its original packaging material. Once you have worn your boots, they are no longer new and we cannot accept their return.
We encourage you to try on your item before removing the labels and destroying the packaging materials. If you find you don’t like it or it doesn’t fit well, we re happy to exchange it or accept a return… as long as it is in like-new condition.
For your boots, break them a little at a time over a week or so. Don't wear them eight or 12 hours the first day and expect them to feel like your sneakers or the boots you've been wearing the past year. If they are too large, buy a pair of boot insoles, these can take up a good bit of room and will probably make the boots more comfortable.
I opened my package, and you sent me a different item than I had purchased – what should I do?
We make every effort to send you the correct item, including having every package checked by two different people. Once in a while, however, a mistake sneaks through. We apologize and will do everything reasonable to correct the situation.
If we made a mistake packing your order, or if the description is materially different than the item you received, please contact us and we will quickly fix the problem at no additional cost to you.
Please note that this only applies to our errors. It does not apply to items that do not fit or items you do not like. For example, if you ordered (and received) a size large, and after trying on the item, you determine that you need a size medium, our guarantee does not apply. If you wish to make a return or exchange this item for another size, please see our return and exchange policy.
I returned my item and the tracking number says you received it yesterday. When will you credit my account?
Our first priority is shipping new orders, which we do every day, while we usually process returns only once or twice a week. Please allow two to five business days for your return to be processed and your account refunded.
Product Questions and Definitions
What denier fabric are your packs and other products made from?
Most of the Voodoo Tactical brand products we sell are made from 600 denier pack cloth because this is a good compromise between performance, weight and cost.
Denier is a measurement of the weight and therefore thickness of a nylon or other synthetic thread used to make what is generically known as ballistic nylon or pack cloth, and are typically used for tactical packs, vests and pouches. To give you a feel for denier, an ultra sheer pantyhose has a denier of 10 and lightweight nylon jacket will have a denier of 30 to 40. On the other extreme, the Cordura upper on a pair of desert tactical boots is likely to be 1000 or even 1200.
While it is true that the larger the denier number, the heavier the thread, it is not a linear relationship. A 1000 denier thread is not twice as thick as a 500 denier thread, because the thread's denier is determined by its weight, not its thickness. So while a pack made with 1000 denier fabric will arguably be more durable than a pack made with 500 denier fabric, it will not be twice as durable. On the other hand, it will weigh twice as much, cost significantly more, and the material will probably be less flexible.
What is Rip-Stop?
Rip-stop refers to the type of cloth a garment is made out of. Rip-stop cloth has heavier double threads approximately every quarter inch, which prevent small tears from spreading. If you look closely, this gives the cloth small squares in a graph paper-like grid.
Summer weight rip-stop cloth is usually 100% cotton and is lighter in weight than twill, making it ideal for warm weather. Many federal agencies spec 65/35 poly/cotton rip-stop. Several brands of tactical clothing, ACUs and BDUs we offer, including Propper, are available in this poly/cotton rip-stop. The U.S. Army Combat Uniform (ACU) is made from 50/50 nylon/cotton rip-stop (known as NYCO).
What is Twill?
Twill is a common textile weave that gives clothing the appearance of having diagonal lines, similar to that seen in the denim of most blue jeans. It results in a heavy, durable piece of cloth and in our store is most frequently seen in our tactical pants and BDUs.
What is NYCO?
NYCO stands for Nylon/Cotton. The Army Combat Uniform is made from NYCO ripstop. NYCO is usually more durable and more expensive than the same weight of fabric made from Polyester/Cotton blend.
Why are some items called coyote tan and some desert tan, desert or khaki? Aren’t these colors all basically the same?
While the colors are similar, they are not identical. Different manufacturers use different dyes and different names for their product lines. In general, khaki tends to be the lightest with coyote tan the darkest. Flat dark earth is usually even darker than coyote tan.
Coyote tan is the color that best matches the digital camo of the U.S. Marine Corps and is suitable for use in both desert and woodland environments. As a result, it is gaining in popularity. Coyote tan also is a non-threatening color for civilian or undercover applications. While a camo pack or ACU gun case may stand out, the same piece of gear in coyote tan it is less likely to raise an eyebrow.
The confusion between names results because we try to consistently list an item with the color given to us by the manufacturer. Because we deal with numerous suppliers, that can result in a wide range of colors.
What does MOLLE stand for?
MOLLE or M.O.L.L.E stands for Modular Lightweight Load-carrying Equipment, and has replaced the older ALICE gear in the military. MOLLE vests and packs have PALS (Pocket Attachment Ladder Systems) that allow you to add multiple pieces of gear to a vest or pack. For example, you can hang holsters, utility pouches, magazine pouches or a hydration carrier on your vest or pack. This extends the load-bearing capabilities of your equipment and allows your kit to be customized to your current mission.
Items that are MOLLE compatible should work together, even if they are from different manufacturers.
What does ECWCS stand for?
ECWCS stands for Extended Cold Weather Clothing System and is a multi-layer system developed by the military to keep the wearer warm in a wide range of climatic conditions and activity levels. It is usually made up of an inner layer (ECWCS thermal underwear) one or more middle layers such as a fleece vest or parka liner, and a windproof and waterproof outer layer made from GoreTex or similar materials. These layers are designed to work together to wick moisture away from the skin and to help prevent the wearer from getting a chill if they stop moving after working up a sweat. Even with these high tech materials, in extremely cold weather, the wearer should adjust his or her clothing to avoid sweating, if at all possible.
Company Questions
How long have you been in business?
Captain Dave, Inc. was founded in 1997 and has been in e-commerce since 1998.
I can't find an item in your store. Will you special order it for me?
Yes, we have access to thousands of products from many leading brands and well known manufacturers. We are happy to locate a specific item for you and add it to our eBay store. Contact us with your request.
Can you custom make a piece of tactical gear for me?
It depends on the size of your order. We do not modify our existing gear or customer make individual pieces or small orders. If you will place an order of at least 250 pieces, then we should talk.
Will you embroider a piece of your gear for me?
Again, we can only provide factory embroidery for large orders. At this time, we do not provide embroidery for single pieces. If you cannot find a local supplier who will embroider your item, please contact us, we may be able to help you out.
Do you offer volume discounts?
Yes, we are pleased to offer bulk purchases or volume discounts, which usually start at 10 or 12 of an item. Contact us for more information.
Captain Dave, Inc.
Help@CaptainDaves.com
P.O. Box 72298
Durham, NC 27722
toll free 877-413-2837
919-384-9760
Fax: 919-384-9521
Volume Purchases Page
We offer volume discounts starting with the purchase of ten of an item. Greater discounts are offered for higher quantities.
Please contact us with your request, either by phone (919-384-9760 or toll free 877-41-DAVES) or via the form below. Please include the quantity, description of the item or items, and your shipping zip code.
Or, use the form below to send us a message